Our warehouse is located in the Waikato, New Zealand.

Domestic Post – Post Haste

We use Post Haste for our domestic postage.

Monday to Friday Domestic NZ orders:

  • Orders received before 10:30am items will be dispatched the same day.
  • Orders placed after 10:30am items will be dispatched the next business day.

Weekend Domestic NZ orders:

All domestic orders are sent via courier with authority to leave. If you are not going to be home during the day we suggest using a business address or providing clear delivery instructions as to where to place your item e.g. inside front gate. Our couriers take photos of parcels left so there is a record.

Delivery expectations: 1-3 business days.

If sending to rural address please add an extra 1-2 days.

Please Note: Double-check your address carefully when placing an order, we do not issue refunds or reship orders where addresses have been incorrectly entered upon ordering.

International Post – NZ Couriers International

We use NZ Couriers as our international carrier. This is a non-signature, authority to leave, tracked service.

Post may take up to 5 -10 days depending on where you live you.

There is only one option at checkout – NZ Couriers International. Unfortunately, it is not possible to specify a particular carrier when placing your order.

Orders received before 10:30am items will be dispatched the same day.

Orders placed after 10:30am items will be dispatched the next business day.

We reserve the right to use other postal services from time to time if required.

How are items shipped?

  • For domestic NZ items we use Post Haste
  • For international items we use New Zealand Couriers International.

Do you allow ‘authority to leave’ on international shipments?’

‘Authority to leave’ on international post is available. However, we suggest using a business address if you know you are not going to be home. We don’t wish to see our customers without their items! Vital Wellbeing accepts no responsibility for those wishing to leave parcels when not at home.

Where are my items?

Very rarely a package maybe returned to us as undeliverable. When the courier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Refund Policy

Vital Wellbeing Ltd offers a 21-day return policy from date of purchase. Items must be returned complete and undamaged. If you were gifted an item or purchased an item that has defects of any sort, we ask that you submit a photo to our team to help us get to the bottom of the issue and from there we can further discuss and rectify the matter to the fullest extent necessary. Vital Wellbeing Ltd takes no responsibility for the actions of others (customs or postal services) and cannot be held responsible for a parcel that gets lost or confiscated.

For items that were incorrectly ordered by the customer, the customer will pay the return postage and the postage paid upon ordering will be deducted from any refund of returned goods.

Please include an email copy of your order. If you do not have this, please include your first and last name, shipping/billing address, email address and phone number. A refund less shipping will be provided.

Return to:
Vital Wellbeing Ltd
5 Blue Heron Place,
RD3
Hamilton, 3283
New Zealand

Ultimately, we want you to be completely satisfied with your Vital Wellbeing products and have the best representation possible of our company. Refunds for the product purchased may take up to 14 days to complete and monies will be transferred to the card paid with or a bank account whose details are provided.

We do not issue refunds for buyer’s remorse.

Non-Consumable Products

Online Courses, Books, e-Books, health e-Reports:

Vital Wellbeing Ltd maintains the following return/refund policy for all non-consumable products sold on www.vital-wellbeing.com. E-books and online courses are NOT eligible for refunds after they have been accessed.

Refunds are issued under the following circumstances:

  • If your parcel has not arrived after 6 weeks and the address for the order was correctly entered.
  • If you are not happy with the product and it’s been returned to us within 21 days (less postage).
  • If your parcel is returned to us as ‘undeliverable.’
  • If the e-course specifically specifies a ‘refund guarantee’ at registration.

Consumable Products

Minerals and Food Items:

Vital Wellbeing maintains the following return/refund policy for all consumable products sold on https://vital-wellbeing.com

  • Your product/s has/have not arrived after 6 weeks and the address for the order was correctly entered.
  • You are not happy with the product/s and it’s been returned to us, unopened and in an ‘as sold’ condition within 21 days (less postage).
  • Your product/s is/are returned to us as ‘undeliverable.’
  • Your product/s is/are damaged.

Thank you for choosing Vital Wellbeing Ltd to optimise the health of your family. You’ll notice the difference!

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