FREQUENTLY ASKED QUESTIONS

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Dr’s Sarah and Randall Farrant receive many questions from parents and grandparents about their health approach and living an optimal, vitalistic and healthy life. Vital Wellbeing has endeavoured to capture the most common questions we receive with answers below. If you feel your question remains unanswered please submit an enquiry via our contact us page.

Click on a question to see the answer.

Shipping

What will I be charged for shipping?

This will depend on how many items you purchase and whether you are sending it domestically or internationally. For more information on shipping costs see our shipping policy.

Oops! I placed the wrong address down on my order?

Please, double-check your address carefully when placing an order, we do not issue refunds nor do we reship orders where addresses have been incorrectly entered upon ordering. To read more about our shipping policy go here.

It’s been a little while, where are my items?

Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

I have an item I need to return. How do I go about doing that?

No worries! Contact us immediately. Vital Wellbeing Ltd offers a 21-day return policy from date of purchase. Items must be returned complete and undamaged. If you were gifted an item or purchased an item that has defects of any sort, we ask that you submit a photo to our team to help us get to the bottom of the issue and from there we can further discuss and rectify the matter to the fullest extent necessary. For items that were incorrectly ordered by the customer, the customer will pay the return postage and the postage paid upon ordering will be deducted from any refund of returned goods. Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number. Should all of our criteria be met a refund less shipping will be provided within 14 days. Return to: Vital Wellbeing Ltd PO BOX 282 Ostend, 1843 Waiheke Island, NZ

How long will it take to get my order?

The length of time will vary depending on whether you are shipping domestically or internationally. For guidance on length of time see our Shipping Policy.

What is your return or exchange policy?

We offer a 21-day return policy from date of purchase. Items must be returned complete and undamaged. If you were gifted an item or purchased an item that has defects of any sort, we ask that you submit a photo to our team to help us get to the bottom of the issue and from there we can further discuss and rectify the matter to the fullest extent necessary. Ultimately, we want you to be completely satisfied with your Vital Wellbeing products and be sure you have the best representation possible of our company. To purchase Vital Wellbeing products go here. To read more about our return policy.

Why don’t you do ‘authority to leave?’

Oh this one is simple, it’s because we don’t want to see our customers without their box of goodies! You will be notified by NZ Post when your parcel is being delivered via email. If you are challenged with the location of your post office we recommend you use an alternate postal address. Parcels will not be left delivered without a signature.

Where are my items?

Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Product

I am interested in learning more about health and your optimal life approach! I was wondering whether you could recommend any courses, groups or books that would point me in the right direction to start investigating more. Thank you.

There are many courses around that will get you a degree or diploma in health. Personally we have degrees, postgraduates and doctorates. We believe in lifelong learning and cutting edge information. For those two reasons alone our Vital Wellbeing education is well ahead of it’s time; you will not be able to get this information in this format anywhere else especially mainstream health education. Drs Sarah and Randall have been lifelong learners of health since the early 1990’s. Dr Sarah has written two books ‘The Vital Truth’ and ‘The Health Illusion’ and together Drs Sarah and Randall have written the Vital Wellbeing health e-reports. We suggest you start there! Vital Wellbeing also has an array of social media pages where individuals and families can join in the conversations. Chose your favourite social space from the top right of the menu and join us!

Hi! Just wanted to ask if I should be looking for any preservatives, additives, sweetners, flavourings and antioxidents in any other products that I consume other than food?

Yes! This is a great question. Most people only think about food when it comes to the conversation about additives, flavourings, preservatives and colourings however there is a whole other area where people are not looking and it’s in the medications– over the counter and prescribed. Those sneaky ‘in active’ ingredients are also added to medications, it’s just called something different. We have been big proponents of educating people on the dangers that lurk within medications.

What is your privacy policy?

Vital Wellbeing Ltd takes the collection and usage of private information very seriously. We value our guests and customers and are committed to protecting the personal information entrusted to it. The information we collect is used to enhance your time on the site and deliver more individualized content and advertising. We respect your privacy and do not share your information with anyone. We endorse the 1993 Privacy Act of New Zealand. You can view the Privacy Act 1993 here: http://www.legislation.govt.nz/act/public/1993/0028/latest/DLM296639.html For more detailed information on our Privacy Policy go here.

Where To Start

There are eight different ways you can get started at Vital Wellbeing. If you want to know how to get started go here.

I’m just wondering if you think your approach to health and life can help us as a family?

We don’t think it can we know it can! We have been involved in the health industry since 1990. We have seen ‘fads’ come and go but none holds truer than the optimal, vitalistic and healthy lifestyle that we espouse here at Vital Wellbeing. Living the vital wellbeing way is great for grandparents, parents, kids and sports people! That’s why our vision is optimal health of generations and our mission is to provide vital tools for generational change in health.

There are many different ways you can get started at Vital Wellbeing. If you want to know how to get started go here.

I want to improve my health, where do I start?

Great question and it can be daunting! Because we have walked this path with many people we have written a ‘where to start’ article. Where you start will depend on how deep you want to dive. Some want to start the journey slowly and others want to jump in with both feet. There are many different ways you can get started at Vital Wellbeing. Education is one of the most powerful ways to create a foundation for an optimal, vitalistic and healthy life. Our books, reports and articles will give you plenty of ‘Arha!’ moments whilst providing education, tools and support for lifelong change in your own and your family’s health.

Hi, I really want to move to living a more alternate way of life with all the optimal lifestyle things you mention. However, I use the allopathic health approach and feel scared to move away from what is familiar. Where can I start?

We understand your fear and anxiousness when wanting to move to uncharted waters. We do encourage education at all levels because we feel knowledge is powerful and when you apply your knowledge you instigate lifelong change. It sounds like the best place for you to start would be with reading our award winning and international bestselling books The Vital Truth and The Health Illusion. These books take big ideas and make them simple and they’re also packed with ‘Arha!’ moments. You can also pop over to our ‘Start Here’ section and read our article on ‘wondering where to start‘. It contains many different ways to begin immediately educating yourself.

I know you have fed your kids organic food and make everything from scratch since they were born but I’m just starting on this journey with my family. Can you tell me what I should be avoiding in food when I go shopping?

Congratulations on taking the steps to start! Yes course we can share what we know. It is relatively easy to find what to avoid in food because it is well documented. We have listed the following for you. What you might like is our small Vital Wellbeing ‘Check for these nasty ingredients’ card to print and carry in your purse or wallet when shopping!

Here are the more common numbers in foods:

Numbers in the 100’s = Colours: 102, 104, 107, 110, 120, 122-129, 132, 142, 150, 151, 155, 160B. These numbers are linked to various health challenges one of which is hyperactivity in children.

Numbers in the 200’s = Preservatives: Sorbates 200-203, Benzoates 210-213, Sulphites 220-228, Nitrates, Nitrites 249-252 Proprionates 280-283

Numbers in the 300’s = Antioxidants: 310-312,TBHQ, BHA, BHT, 319-321

Numbers in the 600’s = Flavour Enhancers/MSG/Glutamates: 620-625, 627 631 635

621 is the MSG number and is to be avoided. Please be aware that MSG is in a lot of products. When an item says ‘No MSG’ it will be laced with other flavour enhancing numbers so don’t be fooled and be very aware. MSG to a neurotoxin and will affect your nerve system. MSG has a variety of disguised names too. Also avoid anything hydrolysed – hydrolysed vegetable protein (30-60% MSG) hydrolysed protein, hydrolysed plant protein, plant protein extract, calcium and sodium caseinate, potassium glutamate, yeast extract, textured protein or TVP

Numbers in the 900’s = Artificial Sweeteners: 952, 954, 955, 965, 966, 967, 958, 951,951

951 is the Aspartame number and is to be avoided. Please be aware that this is the most complained about food sweetner which has been linked to a lot of health challenges. Also avoid – high fructose syrup, corn syrup, soy protein isolate (found in most high protein foods, like protein bars and protein powders), hydrogenated vegetable oil and partially hydrogenated vegetable oil.

Hi! Just wanted to ask if I should be looking for any preservatives, additives, sweetners, flavourings and antioxidents in any other products that I consume other than food?

Yes! This is a great question. Most people only think about food when it comes to the conversation about additives, flavourings, preservatives and colourings however there is a whole other area where people are not looking and it’s in the medications– over the counter and prescribed. Those sneaky ‘in active’ ingredients are also added to medications, it’s just called something different. We have been big proponents of educating people on the dangers that lurk within medications.

I am interested in learning more about health and your optimal life approach! I was wondering whether you could recommend any courses, groups or books that would point me in the right direction to start investigating more. Thank you.

There are many courses around that will get you a degree or diploma in health. Personally we have degrees, postgraduates and doctorates. We believe in lifelong learning and cutting edge information. For those two reasons alone our Vital Wellbeing education is well ahead of it’s time; you will not be able to get this information in this format anywhere else especially mainstream health education. Drs Sarah and Randall have been lifelong learners of health since the early 1990’s. Dr Sarah has written two books ‘The Vital Truth’ and ‘The Health Illusion’ and together Drs Sarah and Randall have written the Vital Wellbeing health e-reports. We suggest you start there! Vital Wellbeing also has an array of social media pages where individuals and families can join in the conversations. Chose your favourite social space from the top right of the menu and join us!

I want to improve my health, where do I start?

We suggest going to our Vital Wellbeing start here section and reading our ‘wondering where to start?’ article. There you will find many different ways to get started!

Do you support any food companies or research institutions?

Vital Wellbeing is an independent, family owned business. We thrive on thinking for ourselves, being independent researchers and philosophers and coming to our own conclusions which we then share with Vital Wellbeing readers. We believe we are unbiased in our opinions and we strive to uncover the truth in all things to do with health. For more information please read our T&C’s.

Hi. My kids play a lot of sport. What do you think of sunscreen and vitamin D?

We are big supporters of natural Vitamin D, from the sun, rather than a synthetic supplement form. For us, we believe that most sunscreen is not helpful in avoiding skin cancer and may actually increase the chances of it! This is of course not what the majority of people believe. We encourage you to read our article titled The sun: are you tired of being told how bad it is?. We do encourage you to do your own research on this ‘hot’ topic and by no means are we asking you to ignore your health professional. We have not used sunscreens with our kids preferring instead to responsibly engage with the sun for health purposes. The best way to receive vitamin D is directly from the sun!

Payment

Is it safe to pay via my credit or debit card?

Absolutly 100%.  Our payment gateway is provided by Stripe which is the largest processor of online Credit Card payments on earth.  This website complies with the highest standards of security and privacy with SSL encryption. Your payment information is not stored within this website nor is it accessable by Dr Sarah or Randall Farrant at any time.

It’s been a little while, where are my items?

Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

I have an item I need to return. How do I go about doing that?

No worries! Contact us immediately. Vital Wellbeing Ltd offers a 21-day return policy from date of purchase. Items must be returned complete and undamaged. If you were gifted an item or purchased an item that has defects of any sort, we ask that you submit a photo to our team to help us get to the bottom of the issue and from there we can further discuss and rectify the matter to the fullest extent necessary. For items that were incorrectly ordered by the customer, the customer will pay the return postage and the postage paid upon ordering will be deducted from any refund of returned goods. Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number. Should all of our criteria be met a refund less shipping will be provided within 14 days. Return to: Vital Wellbeing Ltd PO BOX 282 Ostend, 1843 Waiheke Island, NZ

Applying Discount Codes

From time to time we have promotions where we provide you with a discount code. We email the discount codes to you via our regular health e-news. To be in the know about discount codes you’ll need to be part of the tribe to receive the emails or connected with us via social media. Signup at the bottom of this page to register we will send you a FREE health e-report ‘The 10 Biggest Health Care Lies You Ought To Know!’ as a thanks for being part of our Vital Wellbeing tribe. At this time, there is a limit of one discount code per transaction. You can use any non-expired discount code you have available, but our checkout process is set up to only accept one code for each transaction.

What is your return or exchange policy?

We offer a 21-day return policy from date of purchase. Items must be returned complete and undamaged. If you were gifted an item or purchased an item that has defects of any sort, we ask that you submit a photo to our team to help us get to the bottom of the issue and from there we can further discuss and rectify the matter to the fullest extent necessary. Ultimately, we want you to be completely satisfied with your Vital Wellbeing products and be sure you have the best representation possible of our company. To purchase Vital Wellbeing products go here. To read more about our return policy.

Still need assistance?

If your question is still unanswered please feel free to get in touch here

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